💬 Community Feedback
We love talking to Organizers, and thought you might be as interested as we were to see what Organizers representing > 50% of the members on Withfriends had to say about our platform.
How disappointed would you be if you couldn't use Withfriends anymore?
Over 60% of you would be “very disappointed” if you couldn't use us anymore. The benchmark for most successful software is 40%, so that's a really good sign.
As Y-Combinator would say, we've made something people want!
We consider this a real privilege, to work on this for you.
What makes Withfriends special?
Our friends at Numi (a design collective for startups) advises that the best startups focus on the exact language users express about the platform. We've got lots of bells & whistles we're excited about, but if it's not exciting to you, it shouldn't be our priority.
We love working with you, and want to work with more organizers just like you. And we expect organizers like you to like the same things you do! So here’s what you all said you liked most.
“Automatic membership generation; conversation rate taking zero work; free money”
“Friendly, DIY legacy. Incredibly fast responses.”
“Great tools for membership retention, point-of-sale donations. Understands how small and creative organizations operation.”
“Integration of ticketing and donation platform”
“I think I enjoy the simplicity of the layout and that the support team are actually close to the product”
“Ticket purchase combined with membership prompts and the systems to remind folks. It’s a good fundraising and rsvp tool for us. For us, the reason we have always wanted to use it is because Joe/Kunal’s background in spaces like MoHA so there is a shared piece of knowledge and lived experience that is extremely valuable for us.”
“Your origin story helped inform your membership and ticketing tools, which works great for us.”
“We like the integrations with products like Eventbrite. Being able to set up the membership benefits and tiers, honorary membership possibilities, and being able to manage/contact our members through one site.”
“Feels a lot more social justice oriented! Good and personal customer support! ”
“Ties to the New York scene”
“Great founders and customer service, helpful and ease of use is a positive. ”
These are our strengths and what I intend to have us lean into in 2024 so we can continue to give you what you love.
Recommendations
On average you all are 70% likely to recommend us to a friend.
This is considered acceptable for software, but we aim to beat this and earn you gushing about us left and right. How?
One reason is simple. Withfriends.co is explicitly focused on Shopify, so we now have a dedicated home for learning about our events features at Withfriends.events and intend to continue to segment our increasingly different two markets.
If that was holding you back, please share our new, dedicated site with your friends. It's the most important thing you can do to help us build more features, faster! More Organizers, larger team, more features. If that's not motivation enough, we also have a referral program.
To really make this something you're excited to share with your friends we need to build more stuff that you want, and you gave us lots of feedback there.
Improvements
We asked where you thought we should focus our efforts in building out the platform, and you gave us the following breakdown, before more detailed requests that we address in our plans for the next
Platform-wide Themes
Specific Product Areas
You want more functionality in managing your members, as well as offering other member benefits and making them easy to access. This falls perfectly in line with what we love to build, so that sounds great to us!
We then applied these focus principles to the detailed feedback you gave and synthesized that into a roadmap you can read about in the next post.
Thank you for the wonderful feedback submitted in our year-end survey.
We campaigned hard to learn how you felt we were performing, and succeeded in getting feedback that represents > 50% of the members on Withfriends.
If you gave feedback, thank you!
If you haven't had a chance yet, we're always listening.
